USA N.I.C.E

We give NEW meaning
To a familiar word

1. Staff are Welcoming: Naturally, I Connect and Engage! 2. Trained to be Problem Solvers, they: Neutralize Irritations Customers Experience

Read N.I.C.E. Stories about employees at our participating airports. They are using lessons from "Resiliency Edge" training to be N.I.C.E. in two ways: they are Engaging and they Solve Problems. Los Angeles International Airport Pittsburgh International Airport JFK International Airport Manchester-Boston Regional Airport

Meet Priscilla Everett Air Train - JFK View Employee Testimonial

In USA N.I.C.E., participants take "Resiliency Edge" training to learn N.I.C.E. "tools" to connect and engage with their customers during Regular Operations. At the same time they learn how to step up and become problem-solvers during Irregular Operations.

N.I.C.E. employees get recognized in the program's incentive for their efforts to create three winners: customers win because they get their needs met, employees win because they learn how to take control of customer service interactions - and the airport wins because it gains a positive customer service image.

Learn more about the program and how to join, contact us

Read Airport Business Magazine - about the need to reduce airport traveler stress

Read Airport Magazine story on "Resiliency Edge."

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